Privacy Policy

JORMAX PRIVACY POLICY

OUR COMMITMENT

Jormax Indústria, Lda., whose registered office is at Zona Industrial de Rio Meão, PO Box 459, 4525-475 Rio Meão, Santa Maria da Feira, Aveiro District, Portugal, is responsible for processing its customers’ and employees’ data under the General Data Protection Regulation (GDPR).

Protecting privacy and personal data is a core commitment of Jormax Indústria, Lda. to its customers and users of its products and services. We invite you to read our privacy and personal data protection policy, which incorporates the provisions of the General Data Protection Regulation (GDPR).

What is personal data?

Personal data means any information relating to an identified or identifiable natural person, including a name, tax identification number, location data, online identifier or other details that enable that person to be identified. Information collected when someone visits the Jormax Indústria, Lda. website is considered personal data and is subject to the GDPR.

Personal data means any information relating to an identified or identifiable natural person, including a name, tax identification number, location data, online identifier or other details that enable that person to be identified. Information collected when someone visits the Jormax Indústria, Lda. website is considered personal data and is subject to the GDPR.

Identification and contact details
Name, telephone number or email address.

 

Profile
The company you work for and your job title.

 

Service usage data
Location: a geographical reference at a particular time (information request or subscription).

Jormax Indústria, Lda. is the data controller responsible for collecting and processing your personal data. In this capacity, the company determines which data is collected, how it is processed and the purposes for which it is used.

1. Consent
When you have given your prior express consent, in writing, verbally or by selecting an option, provided that your consent is freely given, informed, specific and unambiguous. Examples include consenting to Jormax Indústria, Lda. analysing your use of services and purchasing profile, making recommendations or sending marketing communications (email marketing, SMS marketing and similar messages).

or

2. Performance of a contract and pre-contractual measures
When personal data processing is necessary to enter into, perform and manage a contract with Jormax Indústria, Lda., for example when preparing a service proposal, managing contacts, information requests and enquiries, or handling invoicing, collection and payments;

or

3. Legitimate interests
When processing is necessary for the legitimate interests of Jormax Indústria, Lda. or a third party, for example to respond to an enquiry.

Jormax Indústria, Lda. processes your personal data only for as long as necessary for the stated purpose or, where applicable, until you exercise your right to object, request erasure or withdraw consent. After the relevant retention period, Jormax Indústria, Lda. will delete or anonymise the data unless it must be retained for another lawful purpose.

Jormax Indústria, Lda. processes and retains your personal data in accordance with the purposes for which it was collected.
In certain cases, the law requires data to be processed and retained for a minimum period. For example, information needed for accounting or tax reporting to the Portuguese Tax Authority must be kept for 10 years.
Where there is no specific legal obligation, data will be processed only for as long as necessary to fulfil the purposes for which it was collected and retained, in accordance with the law and the guidelines and decisions of the Portuguese Data Protection Authority (CNPD). Accordingly, Jormax Indústria, Lda. will process and retain your personal data for the duration of your contractual relationship with us.
Jormax Indústria, Lda. may retain other personal data beyond the contractual relationship where this is based on your consent, necessary to safeguard contractual rights or obligations, or justified by legitimate interests. Such data will only be kept for the period strictly necessary for the relevant purposes, in line with CNPD guidance and decisions, including for marketing and sales communications.

We collect personal data with your consent when you purchase Jormax Indústria, Lda. products or services, or download or use our marketing and sales materials. Data may be collected verbally, in writing or through the website. Your personal information may also be obtained from publicly accessible or other sources.
The cookie policy of Jormax Indústria, Lda. provides an additional means of collecting personal data to detect and fix website issues, improve users’ digital experience and make navigation easier. Cookies are small pieces of data stored by a website when a user first visits it, enabling the website to recognise returning visitors on subsequent visits.

Jormax Indústria, Lda. uses Google Analytics as its main tool for tracking the customer journey across its digital channels, including the website and social media. This tool helps us monitor traffic, identify trends, analyse user behaviour, assess the performance of digital marketing campaigns and make improvements.

Below you can find your rights and details of the protections available under each one.

Right of access
You have the right to confirmation of whether your personal data is being processed and to information about that processing, including its purposes and retention periods. You may also inspect or obtain a copy of documents such as invoices or written agreements to which you are a party.

 

Right to rectification
You have the right to request the correction of inaccurate personal data or the completion of incomplete personal data, such as your postal address, email address or telephone numbers.
Right to erasure (“right to be forgotten”)
You have the right to have your personal data erased unless valid grounds for retaining it apply, for example where Jormax Indústria, Lda. is legally required to keep records for public authorities.

 

Right to data portability
You have the right to receive the data you provided to us in a commonly used, machine-readable digital format or to request that your data be transferred directly to another data controller.

 

Right to withdraw consent or object
You have the right to object to processing or withdraw consent at any time, including where your data is used for marketing, provided that there are no overriding legitimate interests that take precedence over your interests, rights and freedoms.

 

Right to restriction of processing
You have the right to request that processing of your personal data be restricted by:
1. Suspending processing
2. Restricting processing to particular categories of data or specific purposes.

 

Profiling and automated decisions
Jormax Indústria, Lda. may create customer profiles based on preferences, personal interests, service use, location and other indicators in order to provide services, improve product and service quality and customer experience, and tailor marketing communications. Such profiling, however, must be based on the data subject’s consent.
Where the processing of personal data, including profiling, is carried out solely by automated means (without human intervention) and produces legal or similarly significant effects on you, you have the right not to be subject to a decision based solely on such processing, subject to the exceptions provided by law. You also have the right to appropriate safeguards from Jormax Indústria, Lda. to protect your rights, freedoms and legitimate interests, including the right to human intervention, to express your point of view and to contest the decision.

 

Right to lodge a complaint
You have the right to lodge a complaint with the supervisory authority, the CNPD, as well as with the company.

CNPD – Portuguese Data Protection Authority
Rua de São Bento, no. 148, 3rd floor
1200-821 Lisboa
W. www.cnpd.pt
Mail: geral@cnpd.pt
T. (+351) 213 976 832

Jormax Indústria, Lda. has implemented appropriate technical, physical, organisational and security measures to protect your personal data against destruction, loss, alteration, disclosure, unauthorised access or any other accidental or unlawful processing.

 

We have implemented:

1. Technical security requirements and measures, including firewalls, intrusion detection systems, backups, strict policies governing access to systems and information, and logs of actions performed by Jormax Indústria, Lda. employees on customers’ or users’ personal data;

2. SSL / HTTPS: When users access a website via HTTPS, communications between them and the website are encrypted. HTTPS helps protect transactions and the transmission of confidential data, including in e-commerce and online banking;

3. Monitoring, auditing and control mechanisms to ensure compliance with security and privacy policies;

4. An information and training programme for Jormax Indústria, Lda. employees and partners;

Jormax Indústria, Lda. undertakes to notify the Portuguese Data Protection Authority (CNPD) of the security incident within 72 hours of becoming aware of it, and to inform the affected data subjects and customers.

A web browser or search engine cache stores data, such as images and HTML code, needed to load and display a website. Jormax Indústria, Lda. uses caching to reduce bandwidth usage and provide a better browsing experience.

1. Jormax Indústria, Lda. website
Please consult the website’s cookie rules for details of how personal data is used and processed on the Jormax Indústria, Lda. website.
The Jormax Indústria, Lda. website may contain links to third-party websites, products or services that are not associated with Jormax Indústria, Lda. and are not covered by this Privacy Policy.
Those third parties are solely responsible for any personal data they collect or process. Jormax Indústria, Lda. shall not be liable for the content, accuracy, reliability or legitimacy of those websites, or for any misuse of data collected or processed through them.

Exercising your rights is free, unless a request is manifestly unfounded or excessive, in which case a reasonable fee may be charged to cover costs. Information will normally be provided in writing, but may be given orally at your request, provided that Jormax Indústria, Lda. verifies your identity by other means. Requests will be answered within a maximum of 30 days, unless exceptionally complex.

 

Exercise your rights using the following contact details:

Jormax Indústria, Lda.
Email: info@jormax.com
Telephone: (+351) 256 783 591
Address: Zona Industrial de Rio Meão, PO Box 459, 4525-475 Rio Meão – Santa Maria da Feira, Portugal.